Legal
Privacy policy
How DIOMAR LUSA ANGOLA handles the information you share with us through this website and our export enquiries.
Who we are
DIOMAR LUSA ANGOLA is a timber exporter based at Pólo Industrial de Viana, Estrada Nacional N°14, Angola. For privacy questions, contact info@diomarlusawood.com.
Information we collect
When you submit a quotation or contact form, we collect the details you provide: name, company, email, phone number, country, product interest, estimated volume, Incoterm preference, destination port and message.
Our hosting provider may also record standard technical information such as IP address, browser type, requested page and time of request for security and performance purposes.
How we use your information
- To respond to your enquiry and prepare a quotation.
- To manage orders, shipping and related documentation.
- To improve our website, products and service.
- To meet legal, tax, customs and compliance obligations.
Legal basis
We process enquiry data on the basis of your consent and our legitimate interest in responding to a business request. Where an order is placed, processing is also necessary to perform the contract. We aim to comply with applicable Angolan data protection law, including Law No. 22/11 on Personal Data Protection.
Who we share it with
We do not sell personal data. We may share information with service providers that help us operate the website and process enquiries (including Netlify for hosting and form handling), with freight forwarders, inspectors or professional advisers where necessary for an order, and with authorities where required by law.
Retention
Enquiry records are normally kept for up to 24 months so we can follow up and maintain a commercial history. Contract, shipping and financial records may be kept longer where required by law.
International transfers
Our hosting and form provider may process data outside Angola. Where this happens, we rely on appropriate contractual and organisational safeguards.
Your rights
Subject to applicable law, you may request access to, correction of or deletion of your personal data, object to certain processing, or withdraw consent. To exercise a right, email {EMAIL}. You may also have the right to complain to the competent data protection authority.
Cookies and analytics
This website does not use advertising cookies or analytics tracking. If we add analytics or embedded third-party content in future, we will update this policy and provide any required consent controls.
Security
We use reasonable technical and organisational measures to protect information. No transmission over the internet can be guaranteed to be completely secure.
Changes
We may update this policy to reflect changes in our operations or legal requirements. The date at the top of this page shows the latest version.
Contact
Questions about this policy? Email info@diomarlusawood.com or write to Pólo Industrial de Viana, Estrada Nacional N°14, Angola.